Shipping & Delivery Policy

01Where we ship

We currently deliver to serviceable PIN codes across India. Serviceability is checked automatically at checkout. If your PIN code is not serviceable, you will not be able to complete the order, and you are welcome to message us on WhatsApp for help.

We do not ship outside India at the moment.

02Shipping charges

If any charge ever applies to your order, it will always be shown clearly at checkout before you pay.

03Order processing & dispatch

• Most orders are packed and dispatched within 1–3 business days of being placed.
• During sales, festive seasons, or for handcrafted and made-to-order pieces, dispatch can take up to 7 business days.
• Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays are processed on the next business day.
• Every saree is quality-checked and securely packed before dispatch.
• Cash on Delivery orders may be confirmed with you on our official WhatsApp number before dispatch. Orders we cannot confirm may be delayed or cancelled.

04Delivery timelines

Delivery time is counted from the day your order is dispatched:

These are estimates provided by our courier partners. Actual delivery times can vary because of location, weather, festivals or courier operations (see Delays).

05Courier partners

We ship through trusted courier partners such as Blue Dart, Xpressbees, Delhivery, DTDC and Shadowfax, managed through our shipping platform, Shiprocket. The best available courier for your PIN code is selected automatically, so we are unable to accept requests for a specific courier.

06Cash on Delivery (COD)

• COD is available on most serviceable PIN codes, at no extra charge.
• Pay the courier in cash, or by UPI where the courier offers it. Please keep the exact order amount ready.
• Please do not pay anyone other than the courier delivering your parcel, and never pay in advance to an unknown person claiming to be from Zariknyaa or a courier.
• We may limit or disable COD for certain PIN codes, high-value orders, or accounts with previous refused or unclaimed deliveries.
• Refusing a COD parcel without a valid reason is treated as a refused delivery (see Refused or undeliverable parcels).

07Prepaid orders

• Prepaid payments are processed securely by Razorpay: UPI, debit and credit cards, net banking and wallets.
• Prepaid offers, when running, are applied automatically at checkout.
• If money was deducted but you did not receive an order confirmation, please message us with the payment reference. Failed payments are usually reversed by your bank within 5–7 business days.

08Order tracking

• As soon as your order is dispatched, you will receive a tracking link by SMS, email, or WhatsApp from our official number.
• You can also track your order on the Track Order page.
• Tracking updates can take up to 24 hours to appear after dispatch.

09Delivery attempts

• Couriers usually make up to 3 delivery attempts. Please keep your phone reachable and make sure someone is available to receive the parcel.
• Some couriers send a delivery OTP to confirm handover. Share it only with the delivery person, and only when the parcel is in your hands.
• If all attempts fail, the parcel is returned to us (see Refused or undeliverable parcels).

10Delivery address

• Please enter your complete address with house number, street, landmark, city, state, PIN code and a reachable phone number.
• To change the address, message us on WhatsApp or email before dispatch with your order number and the new address.
• After dispatch, address changes depend on the courier and cannot be guaranteed.
• We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address or phone number.

11Refused or undeliverable parcels

When a parcel is refused, or cannot be delivered because of an incorrect address, unreachable phone number or repeated unavailability, it is returned to our warehouse (RTO). Because we pay for shipping in both directions:

• Prepaid orders: after the parcel reaches us, we refund the order value as store credit, minus ₹220 for forward and return shipping.
• Reshipping: if you would like the order sent again, a reshipping charge of ₹150 applies.
• COD orders: refused or unclaimed COD parcels may lead to COD being disabled for your future orders.

Full details are in our Return & Refund Policy.

12Damaged, tampered or wet parcels

• Report damaged, wrong or missing items within 48 hours of delivery on WhatsApp or email.
• An uncut unboxing video is required for every such claim.
• Verified claims receive a free replacement or refund under our Return & Refund Policy.

13Delays

We do our best to deliver on time, but delays can happen because of weather, natural events, festivals, sale periods, strikes, government restrictions or courier operations. These are outside our control, and estimated delivery dates are not guaranteed.

If your tracking has not updated for 3 days, or your order is past the estimated delivery time, message us on WhatsApp with your order number and we will follow up with the courier for you. Orders cannot be cancelled once dispatched.

14Multiple items & split shipments

Orders with several products may be shipped in more than one package, each with its own tracking link, at no extra cost. Please check all tracking links before reporting an item as missing.

15Packaging

Every order is packed in secure, tamper-evident, moisture-resistant packaging to protect your saree in transit. Please keep the original packaging and tags until you are sure you are keeping the product, as they are required for returns and exchanges.

16Prices, GST & invoices

All prices on zariknyaa.com are in Indian Rupees and inclusive of GST. A GST invoice is issued by Akilli Enterprise (GSTIN 24CRJPM5064J2ZH) for every order. If you need a copy, message us with your order number.

17Shipping support

For any question about your delivery, contact us on our only two official channels:

Seller information

18Changes to this policy

We may update this policy from time to time. Changes apply to orders placed after the updated policy is published. The effective date is shown at the top of this page.