Returns, Exchange & Refund Policy

01Return policy basics

You can request a return or exchange within 4 days of delivery, as shown on the courier's tracking. Requests raised after this window cannot be accepted, except where the law requires otherwise.

COD and prepaid orders follow the same return rules. Only the way money is returned differs (see COD and Prepaid). Every return is accepted only if the product passes our quality inspection.

02Products eligible for return

A product is eligible for return or exchange only if all of the following are true:

03Non-returnable products

The following cannot be returned or exchanged unless they arrived damaged, defective or incorrect:

• Used, worn or washed sarees
• Altered or customised sarees, including fall/pico or blouse stitching done on request
• Made-to-order or personalised products
• Sarees with tags or labels removed
• Products damaged by the customer
• Products returned without original packaging
• Clearance or Final Sale products (clearly marked on the product page)
• Accessories such as jewellery, petticoats and innerwear, for hygiene reasons
• Free gifts and promotional items returned on their own (see Free gifts)

04How to request a return

Return and exchange requests are accepted only on WhatsApp or email. We don't accept requests through courier partners, social media comments or phone calls.

1. Contact us within 4 days of delivery on WhatsApp (+91 63557 73154, or tap the chat bubble on our website) or email zariknyaa@gmail.com.
2. Share your details: order number (e.g. #1234), the phone number or email used for the order, the item(s) you want to return, and the reason.
3. Send clear photos of the product (front, back, tags and packaging). For damaged, defective, wrong or missing items, also send the unboxing video.
4. Get our decision within 24–48 hours. If approved, we'll confirm pickup or share self-shipping instructions. If rejected, we'll explain why.

05Unboxing video & photo proof

Your video must

• Be one continuous, uncut recording with no pauses or edits
• Start with the sealed package, showing the shipping label and order details clearly
• Show all sides of the package (360°) before opening
• Show the opening of the package and every item inside
• Clearly show the damage, defect or difference you are reporting

If the package looks tampered with, torn or wet at delivery, start recording before accepting it from the courier, or refuse the delivery and contact us right away.

06Return pickup

• Once your return is approved, we arrange a reverse pickup through our courier partner, usually within 2–5 business days.
• Pickup depends on courier service at your PIN code. If pickup isn't available, you'll need to self-ship the parcel to our return address.
• The courier will make up to 2 pickup attempts. Please keep the parcel packed and ready, and make sure someone is available at the address.
• If both attempts fail because nobody was available or the parcel wasn't ready, the request will be closed. You may then self-ship the parcel within 5 days at your own cost.
• Please hand over the parcel only to the courier partner we have assigned, and keep the pickup receipt or AWB number.

07Return shipping charges

Original shipping charges, COD charges and gift-wrap charges are non-refundable, except when the return is caused by our mistake.

08Exchange policy

• Exchanges must be requested within 4 days of delivery.
• You can exchange for the same saree in a different colour or design, or for a different product.
• Higher-priced product: you pay the difference before we dispatch the new product.
• Lower-priced product: the difference is added to your account as store credit.
• For change-of-mind exchanges, the ₹220 pickup fee applies. Shipping for the new product is free.
• If the product you want is out of stock, you can choose another product or receive store credit for the value.
• The replacement product is dispatched only after the returned product passes inspection.
• Each order can be exchanged once. Exchanged products cannot be returned for store credit.

09Refunds & store credit

For change-of-mind returns, we issue store credit for the amount you paid for the returned product(s), minus the return fee. Cash refunds are given only when we made a mistake and can't offer a replacement.

Store credit is added to the account linked to your order email or phone number, and we confirm it on WhatsApp or email. Full store credit rules are in section 22.

10Cash on Delivery (COD) orders

• COD orders are eligible for returns and exchanges under the same rules as prepaid orders.
• Change-of-mind returns are refunded as store credit.
• Approved cash refunds (our mistake, no replacement available) are sent by bank transfer or UPI.
• For a bank refund, please share the account holder name, account number and IFSC code. For UPI, share your UPI ID. The account should be in the name of the person who placed the order.
• COD handling charges are non-refundable.

11Prepaid orders

• Change-of-mind returns are refunded as store credit.
• Approved cash refunds go back to the original payment method (card, UPI, net banking or wallet).
• We start the refund within 24 hours of approval. Your bank or payment gateway usually takes 5–7 business days to show it in your account.
• Any prepaid discount you received is adjusted proportionally in the refund amount.

12Damaged or defective products

Report damage or defects within 48 hours of delivery with your unboxing video and photos.

What counts as a defect

• Manufacturing or weaving defects such as broken zari, holes or large weaving gaps
• Torn or cut fabric
• Major stains present at delivery
• Colour or design clearly different from what was ordered

What doesn't count as a defect

• Slight colour variation caused by screen settings or lighting in photos
• Small irregularities in handwoven or handcrafted sarees. These are a natural sign of handwork, not a defect.
• Minor loose threads that can be trimmed

After verification (usually within 24–48 hours), we arrange a free pickup and a free replacement. If a replacement isn't available, you can choose another product or receive a refund to your original payment method or bank/UPI.

13Wrong product received

• Contact us within 48 hours of delivery with your unboxing video and photos of the product and its tag.
• Keep the product unused, with tags and packaging intact.
• Once verified, we'll arrange a free pickup of the wrong product and ship the correct one. You won't be charged anything.
• If the correct product is out of stock, you can choose an alternative or get a full refund.

14Missing items

• Report missing items within 48 hours of delivery.
• Share your unboxing video, a photo of the outer package and shipping label, and photos of the items you received.
• We'll investigate with our warehouse and courier partner. This usually takes 3–5 business days.
• If confirmed, we'll ship the missing item free of charge or refund its value.

15Packing your return

• Fold the saree neatly and place it in its original packaging, with all tags, the blouse piece and any included items.
• Use a strong, waterproof outer cover and seal it properly.
• Write your order number on a slip and place it inside the parcel.
• Products damaged in transit because of poor packaging may be rejected.

16Return inspection

Every returned product is inspected within 1–3 business days of reaching our warehouse. Approval of your request is not automatic acceptance of the return: store credit, refunds and exchanges are processed only after the product passes inspection.

If the product doesn't meet the conditions in section 2, we'll share photos of the issue and send the product back to you. Re-shipping charges of ₹220 apply in that case.

17Refused delivery (RTO)

Refusing a delivery is not the same as a return. When a parcel is refused or can't be delivered, it is returned to us (RTO) and we pay shipping both ways.

• COD orders: refused COD orders may lead to COD being disabled for your future orders.
• Prepaid orders: after the parcel reaches our warehouse, we refund the order value as store credit, minus ₹220 for forward and return shipping.
• Reshipping: if you'd like the order sent again, a reshipping charge of ₹150 applies.
• Parcels returned because of a wrong address or phone number, or repeated unavailability, are treated as RTO.
• If you refused a visibly damaged or tampered parcel, contact us immediately. These cases are handled under section 12 at no cost to you.

18Order cancellation

We may cancel an order if the product is out of stock, the address can't be serviced, or the order looks suspicious. In that case you receive a full refund.

19Sale, discount & combo offers

Discounts are part of the price you actually paid, so they are always considered when we calculate store credit or refunds. We never credit more than you paid.

Combo offers (Buy 2 Get 1, Buy 3 Get 2, Buy 4 Get 2 and similar)

• In a combo, the lowest-priced items are always the free items.
• If you return the full combo, you receive store credit for the full amount paid, minus the return fee.
• If you return part of a combo, we recalculate the offer for the items you keep. If they no longer qualify, they are charged at their regular price. Your credit is the amount you paid minus the recalculated price of the items you keep.
• Exchange is the easiest option: any item from a combo can be exchanged for a product of equal or lower price with no recalculation (exchange fee applies).
• Defective or wrong items in a combo are replaced free, with no recalculation.

Coupons, flat discounts & prepaid discounts

The discount is spread across all items in proportion to their price. Your credit is the discounted amount of the item you return.

Products marked Final Sale or Clearance cannot be returned or exchanged unless they are damaged, defective or wrong.

20Partial returns

• You may return some items from a multi-product order, as long as each item meets the return conditions.
• Credit is calculated on the amount actually paid for the returned item, after combo, coupon and prepaid adjustments (see section 19).
• The return fee of ₹220 is charged once per return pickup, not per item.
• If free shipping was given because the order crossed a minimum value, and the items you keep fall below that value, the original shipping charge may be deducted.

21Free gifts & promotional items

• Free gifts (a free saree, blouse, accessory or other gift) are part of the order and must be returned unused when you return the full order.
• If a free gift is missing, used or damaged, its listed value will be deducted from your store credit or refund.
• Free gifts cannot be returned or exchanged on their own.
• If you return only part of the order and still qualify for the gift, you may keep it.

22Store credit rules

23Fraud & return abuse

To keep our prices fair for every customer, we may reject a claim, after verification, in cases of:

• Repeated or unusually frequent returns
• Returning a different, used or swapped product
• False damage, defect or missing-item claims, or edited videos
• Returning products other than the ones we delivered
• Suspicious orders, or multiple accounts used to misuse offers or returns

In such cases, we may decline the return, send the product back, disable COD or returns for the account, or cancel future orders.

24Courier & pickup problems

• Reverse pickup depends on courier service at your PIN code.
• Please make sure your address and phone number are correct. Pickups can fail if the courier can't reach you.
• Keep the parcel packed and ready before the pickup date.
• If the courier refuses pickup (for example because of poor packaging or service issues), or the pickup fails, message us on WhatsApp with your order number. We'll reschedule once or share self-shipping instructions.
• We are not responsible for delays caused by courier partners, but we'll follow up on your behalf.

25Processing timeline

26Return address

Use this address only after your return is approved and we've asked you to self-ship:

Pack the parcel as described in section 15, include a slip with your order number, and send us the courier tracking number on WhatsApp or email. Please use a trackable courier service. We are not responsible for parcels lost in transit when you self-ship.

27Customer support

Zariknyaa has only two official contact channels: the WhatsApp number and the email address below. Please keep your order number ready when you reach out.

• Working hours: Monday to Saturday, 10:00 AM – 7:00 PM IST (closed on Sundays and public holidays)
• Response time: WhatsApp within 4 working hours · Email within 24–48 hours
• Always include: your order number and the phone number or email used for the order

Seller information

28Policy changes

Zariknyaa may update this policy from time to time. Changes apply to orders placed after the updated policy is published. Existing orders follow the policy in effect on the date of purchase. The effective date is shown at the top of this page.

29Legal & general terms

• Zariknyaa is a brand owned and operated by Akilli Enterprise (GSTIN 24CRJPM5064J2ZH), Surat, Gujarat, India. All sales on zariknyaa.com are made by Akilli Enterprise, and GST invoices are issued in this name.
• This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your statutory rights.
• Decisions on returns are made after physical inspection of the product, in line with this policy.
• We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, pandemics, government restrictions or courier disruptions.
• To the extent permitted by law, our liability for any order is limited to the amount paid for that order.
• Any disputes are subject to the jurisdiction of the courts in Surat, Gujarat.
• Return policies for international orders may differ. Please contact support before placing an international order.