Questions, answered

Choose your saree, tap Add to bag and go to checkout. Enter your delivery details and pay online or choose Cash on Delivery. Once your order is dispatched, you receive a tracking link by SMS, email or WhatsApp from our official number.

UPI, debit and credit cards, net banking and wallets through Razorpay, and Cash on Delivery on most serviceable PIN codes.

Yes, COD is available on most serviceable PIN codes at no extra charge. Please keep the exact order amount ready when the courier arrives. COD orders may be confirmed with you on our official WhatsApp number before dispatch.

Yes. Payments are processed by Razorpay, which is PCI-DSS compliant, over SSL encryption. We never see or store your full card number, CVV or UPI PIN.

Yes, before dispatch. Message us on WhatsApp or email with your order number and the change you need. Once the parcel has shipped, we can’t guarantee changes.

If a product is listed at an obviously wrong price because of an error, we may cancel the order and give you a full refund, even after confirmation.

Yes. Standard shipping is free on every order across India, for both prepaid and Cash on Delivery orders.

Most orders are dispatched within 1–3 business days. During sales, or for handcrafted pieces, it can take up to 7 business days.

Usually 3–7 business days after dispatch, depending on your location. Remote areas can take up to 10 business days. Ordering for an event? Allow about two weeks to be safe.

Use the tracking link we send after dispatch, or enter your details on our Track Order page.

We ship with trusted partners such as Blue Dart, Xpressbees, Delhivery, DTDC and Shadowfax. The best courier for your PIN code is selected automatically.

Not at the moment. We currently deliver only to serviceable PIN codes within India.

Check your tracking link first. If there has been no update for 3 days, or delivery is past the estimate, message us on WhatsApp with your order number and we will follow up with the courier for you.

Record a video before opening it, or refuse the parcel, and message us within 48 hours of delivery.

Yes, within 4 days of delivery, for another colour, design or product. If the new item costs more, you pay the difference; if it costs less, the difference is added as store credit.

Start your request on our Start Your Return page, or message us on WhatsApp or email within 4 days of delivery with your order number.

Unused, unworn and unwashed, in its original packaging with all tags attached, free of perfume, makeup or stains, and not altered, cut or stitched. The blouse piece and anything else included must be returned too.

A ₹220 pickup and handling fee applies to change-of-mind returns and is deducted from your credit. It is free if the item was damaged, defective, wrong or missing.

We’re sorry. Report it on WhatsApp within 48 hours of delivery with an uncut unboxing video. After verification we arrange a free pickup and send a free replacement.

Yes. An uncut, 360° unboxing video is required for every damaged, defective, wrong-item or missing-item claim. We recommend recording one for every parcel.

Store credit is issued within 24 hours after your return passes inspection. Bank, UPI and original-payment refunds take 5–7 business days after approval.

Store credit is valid for 12 months, can be used on sale and combo products, and several credits can be combined. It cannot be transferred or converted to cash.

Yes, but the offer is recalculated on the items you keep. Exchanging the saree is usually better, because there is no recalculation.

Yes, free of charge before dispatch. Message us on WhatsApp or email with your order number. Prepaid orders are refunded in full. Once dispatched, an order can no longer be cancelled.

Only within 12 hours of ordering, before work begins.

The order is returned to us (RTO). Prepaid orders are refunded as store credit minus ₹220, reshipping costs ₹150, and Cash on Delivery may be disabled for future orders.

Rarely: for example if a product goes out of stock, the address can’t be serviced or an order looks suspicious. In that case you receive a full refund.

We photograph every design as truly as we can, but colours can look slightly different because of lighting and screen settings. Small irregularities in woven sarees are a sign of the loom, not a defect.

Unless a product page says otherwise, our sarees use metallic zari with a gold, silver or antique-gold finish. It is not pure gold or silver, which keeps the saree lighter, easier to care for and fairly priced.

A typical Zariknyaa saree is about 5.5 metres long with an unstitched blouse piece of about 0.8 metres. Some designs come as a single length of about 6.3 metres with the blouse piece in the running fabric. Exact details are on each product page.

The blouse piece comes unstitched, so your tailor can make it to your exact fit. Fall, pico and stitching are not included unless the product page says so.

Banarasi and Kanjivaram for weddings, soft silk for festivals and first-time drapers, organza for day events and receptions, and cotton or linen silk for office and summer days.

No. Zariknyaa is an independent Indian brand, founded in 2019 and owned by Akilli Enterprise, Surat. The name comes from zari, the metallic thread of Indian weaving.

Always dry clean silk, silk-blend and zari sarees, especially for the first wash. Don’t soak, machine wash or wring them.

Wrap it in soft cotton or muslin, never plastic, and keep it in a cool, dry, dark place. Refold along new lines every few months so the zari never cracks on a crease.

Yes, sarees are free size. Only the blouse needs tailoring, and our size guide shows how to measure for it.

Yes, within 4 days of delivery, subject to availability, as long as the item is unused with tags attached.

Add the sarees to your bag and the offer is applied at checkout. The lowest-priced items are the free items. If you return part of a combo, the offer is recalculated for the items you keep.

Yes, prepaid orders currently get flat ₹300 off. The discount is shown at checkout before you pay.

Usually one coupon per order. Offers apply only as shown at checkout, cannot be exchanged for cash and may change or end at any time.

No. We never sell or rent your data. We share it only with service providers who help us run the store, deliver your order and process payments.

Reply STOP to our WhatsApp or SMS messages, use the unsubscribe link in our emails, or message us. Order updates will continue.

Message us on WhatsApp or email zariknyaa@gmail.com from your registered phone or email. We delete your data, except what we must keep by law, such as GST invoices.

Monday to Saturday, 10:00 AM – 7:00 PM IST. We’re closed on Sundays and public holidays; messages received then are answered on the next working day.

On WhatsApp, usually within 4 working hours. Email replies within 24–48 hours.

No. Our only official contacts are WhatsApp +91 63557 73154 and zariknyaa@gmail.com. Please don’t share details or pay anyone else; verify with us on WhatsApp first.

We are an online store. Our registered office in Surat is not a showroom and doesn’t accept walk-ins or parcels without prior approval. Please contact us on WhatsApp first.